This section looks to provide you with all of the information that you may need as a patient of London Urology Group.
Fees and payment
Our patient account team is here to help you with any queries that you may have regarding fees and payment. We aim to make the payment process as simple as possible for you, but if the following sections do not answer your query, please call the accounts team on 0207 935 3881 (option 4)
The cost of a new patient consultation will be in the region of £275.00 to £350.00, and a follow up consultation £180.00 to £250.00 (depending on the time spent, complexity and administration involved). Please note that this fee excludes any pathology, cytology or other diagnostic procedures that may be requested.
Sample taking (including phlebotomy and urine collection) will be charged either to the patient directly or by the relevant laboratory.
Before attending your appointment, you should contact your insurance company to ensure that you are covered for your treatment. We are happy to provide quotations when asked.
Points to check with your insurance company
- Is there an excess payable on your policy?
- Are there any monetary limits for your out- patient treatment?
Insurance details you need to bring to your out- patient appointment
- Insurance company name and scheme details
- Membership or policy number
- Any confirmation of eligibility such as pre- authorisation or claim number
If you cannot provide full insurance details including a pre- authorisation number, or your insurance company does not cover the full cost of your outpatient treatment, we ask you to pay any charges on the day. Payments can be made by cheque, cash, debit or credit card. We currently accept MasterCard, Visa and Maestro cards.
Third Party Payments
If your treatment is guaranteed by an Embassy or other recognised institution you must provide us with their Letter of Guarantee prior to treatment. The Letter of Guarantee should be on the official letterhead of the institution containing their correspondence address, contact name and telephone number. The letter must contain the correct date and description of the scheduled outpatient consultation.
If you are paying for your own treatment, then we will ask you to pay for any charges on the day of your appointment. Payments can be made by cheque, cash, debit or credit card. We currently accept MasterCard, Visa and Maestro cards.
If you require an inpatient procedure or operation, it is important that you contact your insurer to ensure that you are covered by your health insurance. We will provide you with a written quote for the consultant’s fee to give to them.
If you have been provided with authorisation from your insurer, following your operation we will send the invoice directly to your insurance company. The hospital where you have your procedure and the anaesthetist who works with your London Urology Group consultant will both bill direct to your insurer.
If you are not covered by insurance then you will receive an invoice from us, the hospital and the anaesthetist separately which need to be settled within 30 days of invoice date.
If you have a problem with your insurance cover or a question about your invoice, please contact our accounts team who are happy to help with your queries.